Employment Opportunities

We're always on the lookout for skilled individuals to join our talented and professional team.

Customer Success Manager (GTA West and SW ON)

Customer Success Manager (GTA West and SW ON)

  • Department: Customer Success Team
  • Location: GTA West and South Western Ontario
  • Application Deadline: November 26, 2018

Customer Success Manager (GTA West and SW ON)

 

EXTERNAL Job Posting

Be a part of innovation, success and teamwork! We are currently looking for a Customer Success Manager for GTA West and South Western Ontario.

 

Hospitality Network is currently searching for a Customer Success Manager (GTA West and South Western Ontario) to work with our Customer Success team. You will definitely have the opportunity to make an impact to customer service excellence in this role. We guarantee there will never be a dull moment!

Exciting things are happening at HNCI as we transform our 51-year old company into a true healthcare software solution provider. We know we can make a difference in Canadian Healthcare because we understand our customers’ needs and work together, as a team, to support beneficial changes in the company and with our customers. Ultimately, our goal is to improve health care in Canada by helping doctors do more doctoring, nurses do more nursing, and administrators to be more productive to serve their patients.

Reporting to the Customer Success Regional Manager for Western Ontario, this position is responsible for the performance of hospital operations in their regionally defined area including, but not limited to customer service, service operations, and customer sales functions.

Job Responsibilities:

  • Promote the employer in a positive and professional manner at all times.
  • Manage team members to provide an excellent customer experience at every customer contact.
  • Successfully achieve defined KPI including, but not limited to revenue objectives, cost control objectives, and customer engagement objectives through the management of the daily operations.
  • Recruit, train, supervise and discipline direct reports, customer ambassadors.
  • Coach and mentor customer ambassadors.
  • Act as Hospitality Network’s key liaison, and main point of contact for each client.
  • Act as the primary contact for hospital customers to escalate issues and concerns to.
  • Respond to and resolve escalated customer inquiries, questions and concerns.
  • Supervise the delivery of an excellent customer experience at every contact.
  • Regularly engage the customer to understand their point of view of the services we provide.
  • Conduct Operational Audits, including the management of resulting action items.
  • Audit work records of direct reports to ensure accuracy to internal and external policies
  • Ensure all team members follow all Health & Safety, Privacy, and Infectious Control Procedures at all times.
  • Ensure compliance with all provincial and federal labour regulations.
  • Enforce compliance of all WCB – WSIB regulations.
  • Follow the employer’s and hospital dress code as outlined at all times.
  • Follow the employer’s code of conduct at all times.

Required Education, Knowledge and Experience:

  • Experience managing multiple employees.
  • Experience reviewing financial information.
  • Experience managing and improving customer service levels.
  • Ability to multi-task and problem solve.
  • Ability to work in a fast pace and complex environment.
  • Ability to pass required background check to work in a healthcare facility.
  • Experience remotely managing employees is an asset.
  • Certificate/diploma in business, commerce, or management is an asset.
  • Flexibility in hours, as there may be periods where work on weekends is required.

Decision Making Responsibilities:

Customer Success Managers are responsible to make decisions within defined policies and procedures related to delivering excellent customer service. Decisions include but are not limited to setting staffing schedules, prioritizing issues requiring repair, determining what resources are required by staff members, determining what information is required to be shared with customers and staff members and determining appropriate resolutions to customer escalations.

Physical Demand / Environmental Working Conditions

Activities related to this role take place in a healthcare environment with requirements to be actively on one’s feet for extended periods of time. In addition, this role requires work in an office setting, including activities are related to keyboarding and document review.

If you are interested in this role and possess the above qualities please email your resume and cover letter with highlights of your achievements. In addition to working with great people in a supportive work culture every day, we offer competitive compensation, excellent benefits, opportunities for career advancement and significant on-the-job training.

Please note only successful candidates will be contacted for interview opportunities. Please email resume and cover letter by November 26, 2018, under the subject: “Customer Success Manager (GTA West and SW ON)” to careers@hospnet.ca  If you require accommodation in the hiring process, please email with your specific needs. We are committed to providing code-protected accommodation through the hiring process.

Hospitality Network Canada is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

 

Customer Success Manager (Western ON)

Customer Success Manager (Western ON)

  • Department: Customer Success Team
  • Location: Burlington/Hamilton
  • Application Deadline: November 26, 2018

Customer Success Manager (Western ON)

Burlington/Hamilton               

EXTERNAL Job Posting

Be a part of innovation, success and teamwork! We are currently looking for a Customer Success Manager for Western Ontario.

 

Hospitality Network is currently searching for a Customer Success Manager (Western Ontario) to work with our Customer Success team. You will definitely have the opportunity to make an impact to customer service excellence in this role. We guarantee there will never be a dull moment!

Exciting things are happening at HNCI as we transform our 51-year old company into a true healthcare software solution provider. We know we can make a difference in Canadian Healthcare because we understand our customers’ needs and work together, as a team, to support beneficial changes in the company and with our customers. Ultimately, our goal is to improve health care in Canada by helping doctors do more doctoring, nurses do more nursing, and administrators to be more productive to serve their patients.

Reporting to the Customer Success Regional Manager for Western Ontario, this position is responsible for the performance of hospital operations in their regionally defined area including, but not limited to customer service, service operations, and customer sales functions.

Job Responsibilities:

  • Successfully achieve defined KPI including, but not limited to revenue objectives, cost control objectives, and customer engagement objectives through daily operations management.
  • Recruit, train, supervise and discipline direct reports, customer ambassadors.
  • Act as Hospitality Network’s key liaison, and main point of contact for each client.
  • Act as the primary contact for hospital customers to escalate issues and concerns to.
  • Respond to and resolve escalated customer inquiries, questions and concerns.
  • Supervise the delivery of an excellent customer experience at every contact.
  • Regularly engage the customer to understand their point of view of the services we provide.
  • Conduct Operational Audits, including the management of resulting action items.
  • Ensure compliance with all provincial and federal labour regulations.
  • Enforce compliance of all WCB – WSIB regulations

Required Education, Knowledge and Experience:

  • Experience managing multiple employees.
  • Experience reviewing financial information.
  • Experience managing and improving customer service levels.
  • Ability to multi-task and problem solve.
  • Ability to work in a fast pace and complex environment.
  • Ability to pass required background check to work in a healthcare facility.
  • Experience remotely managing employees is an asset.
  • Certificate/diploma in business, commerce, or management is an asset.
  • Flexibility in hours, as there may be periods where work on weekends is required.

Physical Demand / Environmental Working Conditions

Activities related to this role take place in a healthcare environment with requirements to be actively on one’s feet for extended periods of time.

If you are interested in this role and possess the above qualities please email your resume and cover letter with highlights of your achievements. In addition to working with great people in a supportive work culture every day, we offer competitive compensation, excellent benefits, opportunities for career advancement and significant on-the-job training.

Please note only successful candidates will be contacted for interview opportunities. Please email resume and cover letter by November 26, 2018, under the subject: “Customer Success Manager (Western ON)” to careers@hospnet.ca  If you require accommodation in the hiring process, please email with your specific needs. We are committed to providing code-protected accommodation through the hiring process.

Hospitality Network Canada is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

Customer Success Ambassador (CSA)

Customer Success Ambassador (CSA)

  • Department: Customer Success Team
  • Location: Barrie
  • Application Deadline: November 26, 2018

Customer Success Ambassador (CSA)

Barrie Area

External Job Posting

Be a part of innovation, success and teamwork! We are currently looking for a Full-time Customer Success Ambassador (CSA) for our Barrie Area Hospital locations.

 

Hospitality Network is currently searching for a Full-time Customer Success Ambassador to work with our Customer Success team. You will definitely have the opportunity to make an impact to customer service excellence in this role. We guarantee there will never be a dull moment!

Exciting things are happening at HNCI as we transform our 51-year old company into a true healthcare software solution provider. We know we can make a difference in Canadian Healthcare because we understand our customers’ needs and work together, as a team, to support beneficial changes in the company and with our customers. Ultimately, our goal is to improve health care in Canada by helping doctors do more doctoring, nurses do more nursing, and administrators to be more productive to serve their patients.

Reporting to the Customer Success Manager, the Customer Success Ambassador (CSA) is responsible to generate revenue through the rental and repair of Television and Phone rentals as well as generating revenue opportunities by providing customer education and gathering customer feedback.

Job Responsibilities:

  • Please note that there will be travel to Muskoka area hospitals (Georgian Bay, Huntsville, Bracebridge) and Collingwood hospital.
  • Provide an excellent customer experience at every customer contact.
  • Promote the employer in a positive and professional manner at all times.
  • Respond to all customer inquiries and service concerns in regards to the provided services including, but not limited to bedside patient engagement applications, bedside hospital service applications, and bedside entertainment services in a timely and professional manner.
  • Engage hospital patients and hospital staff members to understand their view and feedback on the services the employer provides.
  • When required, preform basic diagnostics and tests of onsite equipment to determine the root cause of a service and preform repairs within the CSA’s abilities to onsite equipment. These repairs will include, but not be limited to, replacing TVs, replacing TV wall brackets and arms, replacing remote controls and marketing materials.
  • When required, operate the automated rental system or any other required technology.
  • When required, complete the rental process including but not limited to activation of services, and the processing of the payment.
  • When required, ensure all collected monies are deposited within 24 hours of shift completion.
  • Ensure all faulty equipment remove from the floor is labeled, packaged and shipped in a timely manner.
  • Ensure office space and equipment is clean, organized and fully stocked of all needed materials as determined.

 

Required Education, Knowledge and Experience:

  • Three plus years of experience providing customer service.
  • Experience engaging customer feedback.
  • Experience performing repairs.
  • Ability to multi-task and problem solve.
  • Ability to work in a fast pace and complex environment.
  • Ability to pass required background check to work in a healthcare facility.
  • Diploma/degree in related field is an asset.
  • Must provide own vehicle for travel to hospital locations, valid Driver’s License required.

 

Physical Demand / Environmental Working Conditions

Activities related to this role take place in a healthcare environment with requirements to be actively on one’s feet for extended periods of time.

If you are interested in this role and possess the above qualities please email your resume and cover letter with highlights of your achievements. In addition to working with great people in a supportive work culture every day, we offer competitive compensation, excellent benefits, opportunities for career advancement and significant on-the-job training.

Please note only successful candidates will be contacted for interview opportunities. Please email resume and cover letter by November 26, 2018, under the subject: “Customer Success Ambassador (Barrie Area)” to careers@hospnet.ca  If you require accommodation in the hiring process, please email with your specific needs. We are committed to providing code-protected accommodation through the hiring process.

Hospitality Network Canada is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

Customer Success Ambassador

Customer Success Ambassador

  • Department: Customer Success Team
  • Location: London Parkwood
  • Application Deadline: November 26, 2018

Customer Success Ambassador (CSA)

London Parkwood

EXTERNAL Job Posting

Be a part of innovation, success and teamwork! We are currently looking for a Full-time Customer Success Ambassador (CSA) for our London Parkwood hospital locations.

 

Hospitality Network is currently searching for a Full-time Customer Success Ambassador to work with our Customer Success team. You will definitely have the opportunity to make an impact to customer service excellence in this role. We guarantee there will never be a dull moment!

Exciting things are happening at HNCI as we transform our 51-year old company into a true healthcare software solution provider. We know we can make a difference in Canadian Healthcare because we understand our customers’ needs and work together, as a team, to support beneficial changes in the company and with our customers. Ultimately, our goal is to improve health care in Canada by helping doctors do more doctoring, nurses do more nursing, and administrators to be more productive to serve their patients.

Reporting to the Customer Success Supervisor, the Customer Success Ambassador (CSA) is responsible to generate revenue through the rental and repair of Television and Phone rentals as well as generating revenue opportunities by providing customer education and gathering customer feedback.

Job Responsibilities:

  • Provide an excellent customer experience at every customer contact.
  • Promote the employer in a positive and professional manner at all times.
  • Respond to all customer inquiries and service concerns in regards to the provided services including, but not limited to bedside patient engagement applications, bedside hospital service applications, and bedside entertainment services in a timely and professional manner.
  • Engage hospital patients and hospital staff members to understand their view and feedback on the services the employer provides.
  • Ensure all daily, weekly and monthly reports are completed and provided to designated parties.
  • Ensure patients and hospital staff members are provided with all required resources and materials including but not limited to promotional materials, educational materials, headsets, remote controls, and bedside telephones.
  • Ensure all known service issues, resolved or unresolved, are correctly reported in a timely manner.
  • When required, preform basic diagnostics and tests of onsite equipment to determine the root cause of a service and preform repairs within the CSA’s abilities to onsite equipment.
  • Escalate all repair requests outside of the CSA’s abilities.
  • When required, operate the automated rental system or any other required technology.
  • When required, complete the rental process including but not limited to activation of services, and the processing of the payment.
  • When required, ensure all collected monies are deposited within 24 hours of shift completion.
  • Immediately report critical service issues through the critical support reporting process.
  • Complete an inspection of every room, bed and beside device at least once per. year.
  • Ensure all faulty equipment remove from the floor is labeled, packaged and shipped in a timely manner.
  • Ensure additional equipment is correctly and safely stored.
  • Ensure all Health & Safety, Privacy, and Infectious Control Procedures are followed at all times.
  • Immediately report any known indiscretions along with any unsafe working conditions.
  • Follow the employer’s and hospital dress code as outlined at all times.
  • Follow the employer’s code of conduct at all times.
  • If requested by a supervisor or manager, assist in training of CSAs.
  • If requested by a supervisor, or manager, complete any other requests that fall within the scope of managing the operation of services provided by the employer within the hospital.
  • Ensure HN office space and equipment is clean, organized and fully stocked of all needed materials as determined.

 

Required Education, Knowledge and Experience:

  • Three plus years of experience providing customer service.
  • Experience engaging customer feedback.
  • Experience performing small repairs.
  • Ability to multi-task and problem solve.
  • Ability to work in a fast pace and complex environment.
  • Ability to pass required background check to work in a healthcare facility.
  • Diploma/degree in related field is an asset.

 

Decision Making Responsibilities:

Customer Success Ambassadors are responsible to make decisions within defined policies and procedures related to delivering excellent customer service. Decisions include but are not limited to prioritizing issues requiring repair, determining what information is required to be shared with customers and determining appropriate resolutions to customer inquiries.

 Physical Demand / Environmental Working Conditions

Activities related to this role take place in a healthcare environment with requirements to be actively on one’s feet for extended periods of time.

If you are interested in this role and possess the above qualities please email your resume and cover letter with highlights of your achievements. In addition to working with great people in a supportive work culture every day, we offer competitive compensation, excellent benefits, opportunities for career advancement and significant on-the-job training.

Please note only successful candidates will be contacted for interview opportunities. Please email resume and cover letter by November 26, 2018, under the subject: “Customer Success Ambassador (London Parkwood” to careers@hospnet.ca  If you require accommodation in the hiring process, please email with your specific needs. We are committed to providing code-protected accommodation through the hiring process.

Hospitality Network Canada is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.x

Customer Success Ambassador

Customer Success Ambassador

  • Department: Customer Success Team
  • Location: Edmonton
  • Application Deadline: November 26, 2018

Customer Success Ambassador (CSA)

EDMONTON

External Job Posting

Be a part of innovation, success and teamwork! We are currently looking for a Full-time Customer Success Ambassador (CSA) for our Edmonton Hospital locations.

 

Hospitality Network is currently searching for a Full-time Customer Success Ambassador to work with our Customer Success team. You will definitely have the opportunity to make an impact to customer service excellence in this role. We guarantee there will never be a dull moment!

Exciting things are happening at HNCI as we transform our 51-year old company into a true healthcare software solution provider. We know we can make a difference in Canadian Healthcare because we understand our customers’ needs and work together, as a team, to support beneficial changes in the company and with our customers. Ultimately, our goal is to improve health care in Canada by helping doctors do more doctoring, nurses do more nursing, and administrators to be more productive to serve their patients.

Reporting to the Customer Success Supervisor, the Customer Success Ambassador (CSA) is responsible to generate revenue through the rental and repair of Television and Phone rentals as well as generating revenue opportunities by providing customer education and gathering customer feedback.

Job Responsibilities:

  • Provide an excellent customer experience at every customer contact.
  • Promote the employer in a positive and professional manner at all times.
  • Respond to all customer inquiries and service concerns in regards to the provided services including, but not limited to bedside patient engagement applications, bedside hospital service applications, and bedside entertainment services in a timely and professional manner.
  • Engage hospital patients and hospital staff members to understand their view and feedback on the services the employer provides.
  • When required, preform basic diagnostics and tests of onsite equipment to determine the root cause of a service and preform repairs within the CSA’s abilities to onsite equipment. These repairs will include, but not be limited to, replacing TVs, replacing TV wall brackets and arms, replacing remote controls and marketing materials.
  • When required, operate the automated rental system or any other required technology.
  • When required, complete the rental process including but not limited to activation of services, and the processing of the payment.
  • When required, ensure all collected monies are deposited within 24 hours of shift completion.
  • Ensure all faulty equipment remove from the floor is labeled, packaged and shipped in a timely manner.
  • Ensure office space and equipment is clean, organized and fully stocked of all needed materials as determined.

 

Required Education, Knowledge and Experience:

  • Three plus years of experience providing customer service.
  • Experience engaging customer feedback.
  • Experience performing repairs.
  • Ability to multi-task and problem solve.
  • Ability to work in a fast pace and complex environment.
  • Ability to pass required background check to work in a healthcare facility.
  • Diploma/degree in related field is an asset.

 

Physical Demand / Environmental Working Conditions

Activities related to this role take place in a healthcare environment with requirements to be actively on ones feet for extended periods of time.

If you are interested in this role and possess the above qualities please email your resume and cover letter with highlights of your achievements. In addition to working with great people in a supportive work culture every day, we offer competitive compensation, excellent benefits, opportunities for career advancement and significant on-the-job training.

Please note only successful candidates will be contacted for interview opportunities. Please email resume and cover letter by November 26, 2018, under the subject: “Customer Success Ambassador” to careers@hospnet.ca  If you require accommodation in the hiring process, please email with your specific needs. We are committed to providing code-protected accommodation through the hiring process.

Hospitality Network Canada is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

 

Exec Admin & Project Coordinator

Exec Admin & Project Coordinator

  • Department: CEO and Leadership Team
  • Location: Mississauga
  • Application Deadline: November 26, 2018

Exec Admin & Project Coordinator

External Job Posting

Be a part of innovation, success and teamwork! We are currently looking for an Exec Admin & Project Coordinator for our Mississauga office location.

 

Hospitality Network is currently searching for an Exec Admin & Project Coordinator to work onsite at our Mississauga headquarters.   This is a key role supporting our CEO and senior leaders.  You will definitely have the opportunity to make an impact in this role and be fully engaged and busy from the first day.  We guarantee there will never be a dull moment!

Exciting things are happening at HNCI as we transform our 51-year old company into a true healthcare software solution provider.  We know we can make a difference in Canadian Healthcare because we understand our customers’ needs and work together, as a team, to support beneficial changes in the company and with our customers.   Ultimately, our goal is to improve health care in Canada by helping doctors do more doctoring, nurses do more nursing, and administrators to be more productive to serve their patients

As a consultant and implementer, the Exec Admin & Project Coordinator will ensure streamlined activities within the organization based on the priorities of the CEO.  The Exec Admin & Project Coordinator will handle the day-to-day management of the CEO’s office to allow the CEO to focus on growing our business. This position will also work closely with the Executive Leadership team to support and drive productivity.

 

RESPONSIBILITIES:
  • Provide direct support to CEO, functioning as an extension of the executive team
  • Project management as assigned by CEO
  • Assist the CEO in facilitating effective decision-making and coordinate the execution of strategic initiatives
  • Assess inquiries directed to the CEO, determine the proper course of action and delegate to the appropriate individual to manage
  • Manage CEOs schedule, meetings and travel calendar to maximize efficiency and effectiveness
  • Proactively schedule, organize and participate in executive team meetings
  • Draft agenda and minute executive team meetings, tracking action items for follow-up
  • Ensure that critical deadlines are met, acts as liaison with the organization’s Executives
  • Coordinate travel arrangements, preparing detailed itineraries with supporting materials
  • Independently handle or delegate matters not requiring the CEO’s attention to colleagues
  • Establish rapport and act as a liaison to customers, investors, and the Board
  • Collaborate with the executive team to advance the CEO’s objectives and the company’s strategic plans
  • Compose correspondence on behalf of CEO
  • Keep CEO well informed of upcoming commitments and deadlines
  • Prepare CEO’s expense reports
  • Assist in the preparation of presentations and reports.
  • Edit speeches, proofread presentations and materials prepared by others on CEO’s behalf
  • Handle highly confidential information and sensitive situations with discretion and diplomacy
  • Revise and streamline policies and procedures with Executive team approval

 

 

QUALIFICATIONS REQUIRED:

 

  • Certificate or Diploma in a related faculty secretarial
  • Demonstrated proactive approach to problem-solving and decisiveness
  • Experience on project teams including customer events and meetings
  • 5+ years administrative experience supporting President or VP level executives
  • Advanced Microsoft Office (365 preferred) skills: Word, Excel, PowerPoint, Outlook
  • Keyboarding 65 wpm with accuracy
  • Exceptional written and verbal communication skills
  • Ability to prioritize, multitask and work independently
  • Strong organizational, analytical and administrative skills
  • Highly motivated, confident and resourceful
  • Flexibility to work overtime as necessary, sometimes without advance notice
  • Accuracy and attention to detail
  • Self-starter with a strong sense of ownership

 

If you are interested in this role and possess the above qualities please email your resume and cover letter with highlights of your achievements. In addition to working with great people in a supportive work culture every day, we offer competitive compensation, excellent benefits, opportunities for career advancement and significant on-the-job training.

Please note only successful candidates will be contacted for interview opportunities. Please email resume and cover letter by November 26, 2018, under the subject: “Exec Admin & Project Coordinator” to careers@hospnet.ca. If you require accommodation in the hiring process, please email with your specific needs. We are committed to providing code-protected accommodation through the hiring process.

Hospitality Network Canada is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

Bilingual Service and Support Associate

Bilingual Service and Support Associate

  • Department: Customer Success Team
  • Location: Regina
  • Application Deadline: November 26, 2018

Service and Support Associate (Bilingual)

Regina Office

External Job Posting

Be a part of innovation, success and teamwork! We are currently looking for a Service and Support Associate (Bilingual) for our Regina office location.

 

Hospitality Network is currently searching for a Full-time Service and Support Associate (Bilingual) to work with our Customer Success team.  You will definitely have the opportunity to make an impact to customer service excellence in this role.  We guarantee there will never be a dull moment!

Exciting things are happening at HNCI as we transform our 51-year old company into a true healthcare software solution provider.  We know we can make a difference in Canadian Healthcare because we understand our customers’ needs and work together, as a team, to support beneficial changes in the company and with our customers.   Ultimately, our goal is to improve health care in Canada by helping doctors do more doctoring, nurses do more nursing, and administrators to be more productive to serve their patients

Reporting to the Customer Service Supervisor­­­­­­­­­­­­­­­­, the Service and Support Associate provides customer service and administrative services for Hospitality Network.

 

RESPONSIBILITIES:
  • Provide an excellent customer experience at every customer contact
  • Promote the employer in a positive and professional manner at all times
  • Interact with customers, giving information in response to general inquires
  • Respond to and resolve customer complaints, special orders, or refunds
  • Provide customers with information regarding products, services, operations and maintenance
  • Update customer account information within provided systems
  • Receive and process customer requests including but not limited to activations, disconnections, transfers, and service calls
  • Provide accurate information including but not limited to pricing and refund policies
  • Execute programing of resident telephones on various PBX switches as required
  • Perform porting of resident telephone numbers as required
  • Perform general administrative duties including, but not limited to printing, sorting, filing, photocopying, and data entry
  • Authorization and process refunds up to $100.00

 

QUALIFICATIONS REQUIRED:
  • Fluent in both English and French
  • High School Diploma
  • Minimum 1 year customer service experience and 1 – 2 years call center experience
  • Strong interpersonal, active listening and telephone skills
  • Ability to learn software and database systems
  • Minimum 1 year experience in data entry, however, several years experience are considered an asset
  • Must have basic knowledge of Microsoft Office applications
  • Strong organizational skills and time management skills
  • Ability to work as part of a team and independently
  • Flexibility in hours, as there may be periods that require a later start and end time

If you are interested in this role and possess the above qualities please email your resume and cover letter with highlights of your achievements. In addition to working with great people in a supportive work culture every day, we offer competitive compensation, excellent benefits, opportunities for career advancement and significant on-the-job training.

Please note only successful candidates will be contacted for interview opportunities. Please email resume and cover letter by November 26, 2018, under the subject: “Service and Support Associate (Bilingual)” to careers@hospnet.ca. If you require accommodation in the hiring process, please email with your specific needs. We are committed to providing code-protected accommodation through the hiring process.

Hospitality Network Canada is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

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