Bringing You Peace Of Mind And Comfort Since 1967
Since its inception in 1967, Hospitality Network has grown to become Canada’s leading provider of interactive patient entertainment systems in the Canadian healthcare market. Hospitality Network leads the hospital market, serving more than 40,000 beds in more than 200 hospitals across Canada. Hospitality Network has also created a unique niche in the senior care homes market, and today is the leading provider of managed TV programming and telephone services to more than 19,000 suites in more than 170 homes across Canada.Learn More Below
As an industry leader, Hospitality Network has been directly involved in the design and development of numerous innovative, interactive patient entertainment systems, including TV and phone rental systems, automated closed circuit education delivery systems, and new flat screen LCD TV products, all designed exclusively for use in the healthcare marketplace.
Hospitality Network’s Evolution as the Premier Provider of Interactive Patient Entertainment Systems in Canada
When patient TV was first introduced into Canadian hospitals, it was an American product that utilized a single low-voltage power supply that plugged into the electrical outlet at each bedside. Increasingly, as electrical outlets became needed for medical purposes, access to these electrical outlets became restricted for medical use only. At that time, a small Canadian-owned company called Sterivision pioneered and developed the central low-voltage system, thus eliminating the need to use electrical outlets in the patient environment.
The Sterivision system, now Hospitality Network’s, soon became the standard in interactive patient entertainment systems for all hospitals. The business model, whereby Sterivision would assume the entire capital cost for the system and TV installation, while also sharing with the hospital a portion of the collected revenue, also became the standard. Hospitals saw the opportunity to enhance patient comfort as well as the new revenue potential.
In 1982 and working with our hospital partners, Sterivision pioneered an automated education programming delivery system that would play BETA recorded tapes through the Sterivision system on select channels. To support the delivery of programming to the patients, TVs were installed at each bedside. Increasingly, hospitals viewed the Sterivision System as a pathway to the bedside, and today’s systems utilizethis concept.
During this time, competition in the healthcare sector was heating up, as more companies viewed their high-tech solutions as viable in a healthcare setting. Two key players emerged: TeleHealth Services and Hospitality Network (a subsidiary of SaskTel) – both with a solid history of providing quality technology and customer service in the industry. To fully realize the benefits of focusing on developing new and better products for the hospital market, these two players joined forces, and in 2000, TeleHealth Services became Hospitality Network.
For more than 45 years, Hospitality Network has been “keeping you in tune, in touch, and informed”. Leading the Canadian healthcare entertainment services market for decades, Hospitality Network intends to remain a leader and innovator within this ever-evolving industry.
Our Mission Is To:
Enhance patient satisfaction and engagement
Continuously improve each patient’s bedside experience
Improve revenue streams of healthcare facilities with interactive entertainment services.
The Leading Provider of Hospital Grade TV and Entertainment to Canadian Healthcare Market
Hospitality Network aims to improve patient care by providing interactive entertainment during hospital stays, and is today Canada’s leading entertainment service provider in the healthcare market.
For more than 45 years, Hospitality Network has provided comprehensive entertainment services, including TV, phone, Internet, movies, and games to more than 300 hospitals and senior care homes across Canada.
With a dual focus on patient entertainment and clinical integration, Hospitality Network’s goal is to provide an innovative, capital-free solution that generates revenue for the healthcare facility.
Hospitality Network offers future-proof solutions that can easily adapt with ever-changing technologies.
Solutions include basic services such as simple LCD TV sets, as well as state-of-the-art intelligent, touch-screen, user-friendly terminals that enable TV viewing, Internet browsing, and use of applications such as Skype.
Our solutions can also integrate with applications to control lighting, temperature, dietary selections, and clinical records access.
Our Leadership Team
Chief Financial Officer. Read Bio
Chief Financial Officer.
Ms. Carroll is a Chartered Professional Accountant, Certified Management Accountant.
Ms. Carroll started her career at Health Canada, holding several roles from accounting clerk to Finance Officer, within the Indian Health Benefits Unit.
In 1998, she was hired by SaskTel as an accountant. She held various roles in accounting in the product costing area, as well as the corporate accounting group. In 2001, she was promoted Corporate Accounting Manager – responsible for the financial reporting of SaskTel’s consolidated operations. In 2006, she moved to the role of Asset Management Manager – responsible for the reporting of over $2.5B in assets for the company.
In 2007, she was seconded to HN to fill the role of VP Finance. In 2011, she left SaskTel to fill the role of CFO & Secretary for HN under the new ownership of PFM Capital.
Frank van Heeswyk
VP Information Techology. Read Bio
Frank van Heeswyk
VP Information Techology.
Frank leads the technology team at Hospitality Network. As a seasoned leader in small and large firms, in technology start-ups and multinational corporations, and in the private sector and the public sector, he brings a wealth of technology and product innovation experience to the executive team.
Frank’s career started at Nortel Networks as a lead systems engineer in the wireless division developing their next generation wireless networks. Wanting to accelerate the pace of innovation, he jumped into two technology start-ups. First, at SOMA Networks, initially leading the wireless product development followed by overseeing all the technology development as the VP of engineering. Then at Taqua as the VP of Product Development creating a market leading wireless backhaul product. Most recently Frank was the CTO & VP of IT at the Ontario Telemedicine Network where the creation of a new web services platform for health care professionals was front and center.
VP Marketing & Sales. Read Bio
VP Marketing & Sales.
Paul Hemburrow brings over 20 years of experience in marketing and sales to Hospitality Network. He has worked in the healthcare industry for most of his career, with national and multinational brands. Paul is a vibrant, collaborative leader with a passion for innovation. Proving over and over again that a data driven approach leveraging key customer insights, within a culture of creativity, can drive strong return on investment.
Prior to joining HN, Paul worked for Novartis Pharmaceutical and then co-created a private firm focused on strategic marketing in a broad range of sectors including; automotive, industrial, packaged goods, retail, pharmaceutical and OTCs.
Paul has completed, B.A Geography – Carleton University, Lean Six Sigma Master Black Belt – York University-Schulich School of Business and holds financial certificates in Novartis Finance – Harvard School of Business and Financial Management – Queens School of Business.
Nick De Nobile
Vice President of Operations. Read Bio
Nick De Nobile
Vice President of Operations.
Nick joined HN as Director of Operations in February 2014. He is known for being a high energy leader with a passion for customer service
In his current role he is accountable for Hospital, Senior Care Home Divisions, Contact and Control Centre Operations, Field Services as well as Project Management and Logistics.
Nick attended Concordia University in Montreal and graduated with a bachelor of Commerce Degree.
Prior to joining HN, Nick worked at Bell Canada for many years, he brings a vast range of experience in operations and customer service, including field management, workforce and workload planning, call centre and customer relationship management.
President & CEO. Read Bio
President & CEO.
Serge joined HN as COO in June 2012. Fully bilingual Strategic Executive with 25 years of demonstrated achievement in senior corporate roles within the telecommunications and retail industries, he is an engaging and persuasive leader who effectively envisions and communicates strategic goals, builds buy in and commitment, and enlists the efforts of others in support of achieving positive outcomes that contribute to the organization’s overall success.
Prior to joining HNCI, Serge worked at The Home Depot, the largest home improvement retailer in Canada, and Bell, the largest telecommunication company in the country.
He is a volunteer Board member on the Board of Director – PSCC 809 Condominium in Mississauga , Ontario.
He has completed the Advanced Management and Executive Development program, Masters Business Administration at McGill University, Montréal. He also hold certificates in Financial Analysis l’École Des Hautes Études Commerciales of Montréal; Rummler-Brache Process Management and Facilitation; a Master Certificate, Project Management and is a Six Sigma Black Belt.
Hospitality Network’s Refund Policy
All paid patient bedside services are non-refundable and non-transferable to another patient.
- Technical/Service Issues
- Immediate Discharge/Cancelation
- Patient Death
- Other Exceptions (For Select Hospitals Only)